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  • For Your Home
    • Water Filtration
    • Reverse Osmosis Systems
    • Water Softeners
    • Bottled Water Delivery
    • Air Purification
    • Salt Delivery
    • Free Water Testing
    • Bacteria & Virus Water Treatment
  • For Your Business
    • Commercial & Industrial Water Treatment
    • Bottle-Free® Water Coolers & Water Dispensers
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    • Letter To Our Customers About COVID-19
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    • Why Rentals are Important
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  • Specials
  • Contact Us
Menu
  • Current Customers
    • Request Service for Your Water Treatment Equipment
    • Trade-in and Upgrade
    • Bottled Water or Salt Delivery
    • Write a Review
  • For Your Home
    • Water Filtration
    • Reverse Osmosis Systems
    • Water Softeners
    • Bottled Water Delivery
    • Air Purification
    • Salt Delivery
    • Free Water Testing
    • Bacteria & Virus Water Treatment
  • For Your Business
    • Commercial & Industrial Water Treatment
    • Bottle-Free® Water Coolers & Water Dispensers
    • Bottled Water Delivery
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  • About Us
    • Letter To Our Customers About COVID-19
    • Why choose Culligan?
    • Why Rentals are Important
    • The Culligan Promise
    • Water News and Resources
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  • Specials
  • Contact Us
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Why Choose Culligan Water Pros?

Let’s look at the business models that exist for each type of water softener company to get an understanding of why Culligan Water Pros‘s business model has been designed to best serve your business and family.

1. Culligan

Let’s be honest, we’re the most recognized name in water treatment with over 90% market recognition and one of the top 300 most recognizable names in ALL of marketing alongside names like Nike, Coca-Cola and Apple.

So we have a bit of an unfair advantage.

We are rarely the lowest or highest price option around, however our outstanding value backed up with a Worlds most efficient rating and Limited Lifetime Warranty on most products is what makes the difference.

With us, you get what you pay for.

2. High Pressure, High Price

These companies generally get into your home through telemarketing (they call you on the telephone and tell you about the free water tests they’re doing in your area) or door-knocking (they generally offer you a free dinner, gas card, or other gift for letting them in your home).

Their prices range from $4,000 to $9,000 for a softener.

Why are they so expensive?

Because their marketing costs are extraordinary. Their salesperson is generally paid 20%, telemarketer receives an override plus hourly, sales manager takes another few percent, telemarketing manager gets a percentage, marketing manager gets a slice of the pie, and then of course all the other costs of putting together a great sales and marketing pitch which are generally in the $600-$700 PER LEAD range. When it’s all said and done around 35% of the cost of your water treatment equipment is going to the sales and marketing staff. On a $4000 softener, that’s $1400.

Please don’t misunderstand. All businesses have costs involved with sales and marketing so there is nothing “wrong” with that way of conducting business. Just keep in mind, at Culligan Water Pros, our sales, marketing, and telemarketing managers are all the same person. Of course we also don’t have any telemarketers to pay either so our total cost for sales and marketing is MUCH less than this type of water treatment business.

For that reason, so is your price.

One way to know you’re dealing with this type of business is that they only have 1 softener and 1 reverse osmosis option for you. Think about it, they came to your house, performed an analysis on your water to offer a personally tailored water treatment option and you come to find out it’s the only option they had to begin with…

Why do you think that is?

Another great question to ask the “Water Consultant” sitting at your kitchen table pressuring you to make a decision tonight how much it will cost for you to have your water sent away to have it tested by an EPA certified lab. They’ll give you every excuse in the book why you don’t need to do that…

In reality, its because they want the sale tonight and aren’t willing to wait a week or 2 for the water results.

3. Low Pressure, Low Price

These are the businesses that try to “buy” market share and generally don’t last beyond a few years. Sometimes they can even be your plumber or home-builder. Often they are a 1-man or less-than-5 man operation so their costs are much lower.

They don’t need to have trained water experts and service technicians available 24 hours per day because they do it all themselves.

The difficulty with these types of businesses is that once costs go up (insurance, gas, raw materials) or sales slow down (economic down turns for instance) it’s very hard for them to stand behind their warranties. If you want to be sure they’re here for the long term, ask them about their Rental program. Even if you want to purchase, it’s always good to hear why they don’t offer a Rental Service so you can make an educated decision on whether they’ll be around in another 10 years or not.

As with any small (less than 5 employees) business, you may want to double-check that they’re fully insured. We have run into some sad situations where competitors in our market have no insurance to cover mistakes they made. Like any business, we’re not perfect either – however we always have adequate insurance just in case.

4. Internet/Hardware Store

These 2 may sound a lot different, but they’re very similar because they offer similar (often even the same) product for the “Do-it-yourselfer”. If you’re that kind of person and you want to install the unit yourself, there’s nothing at all wrong with that.

One challenge with these units is that it’s hard to take advantage of a warranty. Like most things you purchase from these stores, you have to pack it up in your car and take it back. The next time you’re in a large home improvement retailer ask for a tour of their service department. They don’t exist.

When you need service, it’s a lot easier just to have your Culligan man come to your home with the correct part and fix it for you. Or better yet, if you invest in the world’s most efficient water softener your likelihood of needing the warranty is slim. As the general manager of Culligan Water Pros, I have many years experience in the water industry and at one point a fellow Culligan Dealer sold the general manager of the local branch of a large national hardware store a Culligan softener. As the home improvement store manager put it, “We have them coming in the back as fast as they go out the front so I don’t want to deal with that.” More importantly, to know you’re getting the correct equipment, you need a water test.

5. Sales Blitz Companies

These companies are the worst to deal with.

They generally mimic the High Price, High Pressure companies described above however they have a fatal flaw – they come into an area with an exit plan in place.

In other words, they “blitz” an area with sales for 6, 12, or even 24 months and then they pack up and leave. They then take their “sales machine” to another part of our state or country and start all over again.

Call us and we can tell you about the number of people we’ve been able to help when these companies leave town. You may want to consider passing on any company that doesn’t have a physical presence in your area OR hasn’t been around for at least a few years. Your water softener should last decades so make sure the business you need to service it will be around as well.

If you have any other questions, simply fill in the form and we’ll get right back to you with an answer.

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Real Local Reviews

We feel our water is much healthier to drink & cook with; especially after viewing the filters that were removed last month!! Appreciate the fact we no longer have to buy water bottles to get RO drinking water; we were distressed about the plastic that we were using, but did not want to simply rely on sink water for hydration!

Thomas & Michelle P.   

Process for learning about products and services was knowledgeable and painless. We were very impressed with all encounters with the company. We are enjoying our softened water. We have noticed improvements on many aspects of our water usage.

Bill & Joann C.   

The installer was super friendly and helpful. He went above and beyond the call of duty. I like that and I felt like he wasn’t talking down to me because I was a female. He explained things to me to make sure that I understood him. I just wish more places were like this company and had more employees like the installer. I don’t know why I didn’t just call Culligan for my water issues in the first place. I have always liked your water.

Tammy D.   

*HE is the world's most efficient water softener when configured with proportional up-flow brining and Aqua-SensorTM
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Johnson City TN, Jonesborough TN, Afton TN, Limestone TN, Telford TN, Chuckey TN, Bristol TN, Kingsport TN, Blountville TN, Bluff City TN, Piney Flats TN, Greeneville TN, Elizabethton TN, Hampton TN, Roan Mountain TN, Dandridge TN, Jefferson TN, Morristown TN, White Pine TN, Erwin TN, Flag Pond TN, Mountain City TN, Marion VA, Saltville VA, Chilhowie VA, Gate City VA, Bristol VA, Asheville NC, Woodfin NC, Weaverville NC, Montreat NC, Black Mountain NC, Mars Hill, NC, Marshall NC, Hot Springs NC, Flat Rock NC, Mountain Home NC, Bat Cave NC, Saluda NC, Etowah NC, Fletcher NC, Hendersonville NC, Greer SC, Taylors SC, Greenville SC, Duncan SC, Travelers Rest SC, Pelham SC, Simpsonville SC, Fountain Inn SC, Mauldin Piedmont SC, Spartanburg SC, Easley SC, Liberty SC, Pickens SC, Sunset SC, Powdersville SC, Anderson SC, Williamston SC, Iva SC, Laurens SC, Waterloo SC, Clinton SC, Clemson SC, Flat rock NC, Alexander NC, Leicester NC, Candler NC, Canton NC, Waynesville NC, Fairview NC, Brevard NC, Pisgah forest NC, Columbus NC, Tryon NC, Saluda NC, Tuxedo NC, Zirconia NC, Dana NC, Edneyville NC, Church Hill TN, Rogersville TN

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