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I had an appointment to have my water softener repaired. The technician arrived on time and checked my unit. He then explained my current problem, and advised me that another part seemed to be making a noise, indicating that it would soon fail. I was given the option of replacing the additional part (which was about 14 years old) at once, or waiting until it failed totally. Since waiting would have resulted in a second service call within a fairly short time, I had all the work done that day.

I am writing to thank you for the wonderful service I received from your company. I called for service and when the service man arrived he couldn't find me or all of my water softener. I forgot to tell him the brine tank was in the garage. When he returned to fix the softener he was professional and a gentleman. I was only charged for the mileage on his first visit. I just wanted to let you know that it is employees like him that make me glad I chose your company to do business with. Thank you so much for your prompt and courteous service.