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We have had a Sears water softener for five years that needed service and it was going to cost us $95.00 for Sears to just come to our house to look at it. We decided to call Culligan instead. The Culligan representative came to our house the same day we called, sold us a new unit and told us everything Culligan was going to do from the install date, time of arrival and the length of time it would take to install our new unit. The scheduled day of installation of our new Culligan water softener the Culligan Man showed up on time as promised, installed the Culligan unit, removed and hauled off the old Sears unit. The Culligan Man was very nice and professional. We have a light colored carpet and he wore boot covers and even put covers on the dolly wheels – I couldn’t he tell they had been in my house; there was nothing for me to clean up after he left. Culligan did a great job!